Comprehensive Loss Underwriting Exchange
Real Estate Disclosures
For your insurance history, get a CLUE
By MICHELLE SINGLETARY
Do you have a CLUE?
Actually, that's not a fair question. It's unlikely you've seen or even heard about the type of report compiled from information in
CLUE, which stands for Comprehensive Loss Underwriting Exchange.
CLUE is a computerized claims database used by the insurance industry. It was created and is maintained by ChoicePoint Inc. of
Alpharetta, Ga. CLUE enables insurers to check the five-year claim history of both a homeowner and a particular property.
If you were hit bad by a disaster made a claim, the information will end up in the CLUE database.
Insurance companies send claim information on their customers to CLUE much the way creditors send information to the three major
credit bureaus. Your claims history can then be shared with other insurance companies when you shop for new insurance coverage.
CLUE is not used for renewing coverage with your current insurance company since it already knows what claims you have made,
according to James Lee, ChoicePoint's chief marketing officer.
CLUE has been in use for more than 10 years. There is another, similar database operated by New Jersey-based Insurance Services
Office Inc., which, like ChoicePoint, says 90 percent of insurers contribute claims data to it. However, I found ChoicePoint's Web
site easier to navigate and the information about the claims database easier to understand and use.
Lee said most consumers haven't seen their CLUE report because the company only recently began to market the product directly to
In the past the use of CLUE has been embedded in the home-buying process and was almost invisible to the consumer," Lee said.
But a couple of events have changed that. Because of the economic downturn, insurance companies have become more selective in who
they insure. So now more consumers want to know when, why and who is using their (claim) information.
You can order your report online at www.choicetrust.com for $12.95 or by mail for $9 by
writing to ChoicePoint Consumer Disclosure, P.O. Box 105108, Atlanta, GA, 30348-5108. You can also order by calling toll free 866-527-2600.
Federal law gives consumers the right to review their own claims report at any time. If you find an error, you can dispute the item.
The database company then has to contact the insurer that placed the item on your report to resolve the dispute within 30 days.
Under the Fair Credit Reporting Act, if you have been denied insurance you are entitled to a free copy of your claims report within
60 days of the denial.
When you get your CLUE report it will be divided into two areas. One section will list losses reported on the
property in the last
five years whether you owned it or not. A second section lists losses reported by you. The report will include the date of a claim,
the type of claim and the amount paid by the insurance company.
Unlike a credit report, there is no reason to get your CLUE report every year. However, there are at least three major reasons to
get your claims history, according to Lee.
If you're buying a home. Even though you must have
homeowners insurance to get a mortgage, many buyers often wait until the last
minute to secure a policy. Can't do that any more. Previous claims, especially for
water damage, can affect your ability to insure
the home you want to buy. This report can also identify previous problems that don't appear on a seller's disclosure form, Lee said.
So, ask for a CLUE report early in the negotiation process. By law you can't order a CLUE report on a property you're interested in
buying. You have to request it from the property owner or his real estate agent. However, you may not get one until you have a
If you're selling your home. Previous claims can affect the insurance premium offered to a potential buyer or his ability to insure
your home, which, in turn, may make it difficult for you to sell it. On the other hand, a claim-free CLUE report may give you a
If you want to change insurance companies. Check your CLUE report to make sure all the information is correct. Double check to make
sure claims older than five years have been removed. You can also add information to your report to lower your risk profile. For
example, if your dog mistook the pizza delivery man for his favorite chew toy and you put in a claim to have your insurer pay the
medical bills, you can include a notation that you no longer own the pooch.
The good news about all this is that two-thirds of all CLUE reports show no claims at all. But if you're not sure about your claims
history, it's worth getting a CLUE.
Michelle Singletary welcomes comments and column ideas, though she cannot offer specific personal financial advice. Her e-mail
address is firstname.lastname@example.org. Readers can write to her c/o The Washington Post, 1150 15th St., N.W., Washington, D.C. 20071.